How to handle missing affiliate rewards

Have you shared your affiliate link with a customer who made a successful payment, yet they haven't received the promised reward? No need to worry, we've got you covered.

This situation occurs when your customer ventures outside the original referral link you provided, altering how our referral system operates. In such cases, we require approval from your company to manually credit you for the referral. Once approved, please reach out to our live support team here, and we'll gladly assist you.

Please note that we can only credit you for future sales associated with that customer, based on feasibility.

Frequently Asked Questions

If the answer to your question is not found here, please don't hesitate to reach out to our live chat support team. We are around 24/7 and ready to help! 😁

How can I get credit for the current missing reward?

• Unfortunately, you would not be able to be credited for the ongoing reward but all future rewards can be credited to you once you receive confirmation from our support team.

If I change my username, does my affiliate link change?

• Yes, changing your Whop username will change your affiliate links as well. It is advised that you generate a new link if you change your username.

💡 Looking for more help? Reach-out to our 24/7 live chat support team here anytime.