How to write a welcome message

What’s a welcome message?

A welcome message is the first pop-up a new customer sees after checkout. These messages are product-specific, so you can customize them however you like. Additionally, welcome messages can include hyperlinks and automatically lead customers to their member hub immediately afterwards.

What should I include in my welcome message?

A good welcome message should be short and to the point, highlighting the key benefits and features of the product. Additionally, it should include a clear call-to-action that directs the customer to take the next step or explore the product further. Using a friendly and conversational tone can make the customer feel welcome and valued. Humor or creativity can also be used to make the welcome message memorable and stand out. Providing links to helpful resources such as tutorials, FAQs, or customer support can help the customer get started.

Other FAQ's

When do customers receive the welcome message?

The product welcome message is the first thing a customer sees after checkout. The popup occurs within the member hub at whop.com/hub . After viewing the welcome message, the user sees your digital product.

Should I link my discord server in the welcome message?

Any discord products automatically include a "Join Discord Server" button at the bottom of the welcome message, so sellers do NOT need to add their server link to their welcome messages. Doing so may cause confusion, as customers might join your server without claiming the roles they just purchased.

Can I create different welcome messages for different products?

Yes! Each product has it's own welcome message on Whop, so different products can have customized messages tailored to your attached perks.

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