Creators can appeal reviews they receive on their store pages to ensure compliance with our guidelines. If you come across a review that you believe violates our rules, you can report it through your store page. Our team will then assess whether the review breaches our guidelines based on the provided evidence.
- Hate speech or discrimination: Attacks or derogatory language based on identity factors.
- Terrorism: Content that radicalizes or supports terrorist activities.
- Threats or violence: Serious threats or calls for harassment.
- Obscenity: Graphic depictions of violence, sexual acts, or gore.
- Defamation: Likely to cause serious harm to reputation or financial loss.
- Contains private information like names, phone numbers, addresses, or emails.
- Includes promotional codes, calls to action, or advertises unrelated businesses.
- Reviewer is ineligible, such as current employees, competitors, paid reviewers, or reviews written more than 12 months after the experience.
- Meant for another domain of your business.
- Clearly for another business.
- Requires more information from the reviewer.
- Each review can only be flagged for one reason at a time.
- Flagging should be consistent and fair, applying the same standards to positive and negative reviews.
- Misuse of the flagging function may result in limited access to your business account, warnings on your profile, and other actions.
Misuse can lead to actions such as limiting or blocking access to your business account, placing a Consumer Warning on your profile, and stopping your reviews from appearing in search engine results.
💡 Still in need of help? Contact our 24/7 live chat support team in the bottom right corner.
