Most startups track the wrong metrics — here's what to measure instead
I've worked with dozens of early-stage startups and the same pattern shows up every time: they're obsessing over vanity metrics (page views, Twitter followers, app downloads) while ignoring the numbers that actually tell them if the business is working.
Here's a simple framework I use to cut through the noise:
The 3 metrics that actually matter in year one:
Customer Acquisition Cost (CAC) — not just ad spend, but total cost including your time. Most founders undercount this by 50%.
Time to Value (TTV) — how long does it take a new customer to hit their first "aha moment"? The faster this is, the better your retention will be.
Revenue per Employee — brutal but honest. It shows whether you're building a scalable business or just creating a job for yourself.
Most analytics tools will overwhelm you with data. The real skill is knowing which 3-5 numbers to look at every single week — and ignoring the rest.
If you're a founder trying to build a data-driven culture without a dedicated data team, that's exactly what Impact Metrics Lab is built for.
Happy to answer questions below.
