No onboarding call. No 20-page SOP. This is the sequence.

Hour 0

You subscribe. Client Chat opens. You drop:

1. How customers reach you today (email, Intercom, Zendesk, a forward)

2. 8–10 recent tickets, good and bad

3. Anything we must never say (refunds, balances, "we'll look into it")

Hour 4–24

I write macros in your voice and a one-page tone guide. You correct it once. That's the last style meeting.

Hour 24–48

We go live on email + chat. You stay in Client Chat. I ping you only when a ticket needs a founder decision (refunds, legal, "is this person actually banned?").

Every Friday

A short digest: volume, the three themes, and the product bugs hiding in the tickets.

If that doesn't match how you want to work, don't buy it. If it does, the product is Fintech Helpdesk Pro — $799/month, cancel anytime.

Curious what early-stage fintech inboxes actually look like this month. Vote — I'll write the next playbook around the winner.

I would rather lose a sale than have a founder surprised in week two.

Covered

• Email + chat replies, Mon–Fri business hours

• 50 tickets / month

• Macros written from your real past tickets

• Private client chat with me

• Weekly digest: what users complained about, in plain English

Not covered

• 24/7 or weekends

• Phone / WhatsApp

• Legal advice, compliance opinions, or talking to regulators

• Engineering the product

• Chargeback fighting (we'll flag the ticket; you own the case)

• More than 50 tickets without talking first

If you need nights and weekends, this is the wrong retainer. If you need a clean weekday helpdesk so you can ship, this is it.

Checkout is on the Products tab.

Founders think support is "nice to have" until one of these sits unanswered for 14 hours.

1. KYC rejected, no reason. User thinks they're banned. They tell Twitter. You lose the next ten signups from their group chat.

1. Card charged, account still pending. They feel scammed. Chargeback starts before you wake up.

1. "Where is my withdrawal?" If this takes more than one business day to answer, they assume the money is gone.

1. Password / 2FA lockout. They cannot get in. They cannot use the product. They cannot pay you again.

1. Limits that aren't explained. "Why is my limit $200?" with no reply reads as you don't trust them.

1. Silence after a failed payout. This is the one that becomes a dispute.

None of these need a senior engineer. They need a fast, accurate reply in your tone, with the right macro.

That's the whole job. We take those tickets so you don't live in the inbox.