ManyChat Review: How to Use Automation to Boost Your Sales

Effective communication is key to your business’s success, and the size of your customer base and conversion rate relies on how easy it is for potential customers to reach you. Regardless of the size of your business, with messenger marketing, you can effortlessly reach and engage with customers on their preferred platforms, including Facebook Messenger, Instagram, Twitter, Telegram, and many more.

To make your messenger marketing more powerful and seamless, you can get help from chatbots now. While there are several options available, ManyChat is one of the top-performing chatbot software available worldwide. But is this the right one for you?

To help you decide, we've created this in-depth review, which includes ManyChat’s core features, such as growth tools, chatflow builders, integration capabilities, etc. We’ll also discuss other intricacies like pricing plans, pros and cons, chatbot creation with ManyChat, and other perspectives to give you a comprehensive idea about this platform’s efficacy.

So, whether you’re a marketing professional or a business owner looking to improve customer engagement/retention through proper communication, by the end of this review, you’ll know enough decision-making nuances to justify whether this is the right fit for your marketing strategy.

What is ManyChat?

ManyChat is an AI-powered chatbot platform that businesses and individuals can use to automate their conversations with clients across various messaging channels, including Facebook, Instagram, Telegram, WhatsApp, and SMS. AI chatbots help you improve your interactions and relations with customers, offer adequate support, and eventually boost your marketing performance.

These AI chatbots operate using artificial intelligence, and use several technologies to understand human input and mimic human dialogs to provide a relevant response in a humanly conversational tone.

While using ManyChat, you can set up flows to adjust to your user input. It comes with an intuitive drag-and-drop interface that makes it super simple to devise desired designs and also customize flows to have a real-time human interaction effect. This effortless approach contributed to its worldwide acceptance and popularity among businesses - big and small.

Besides automation, you also get various ManyChat features that help you improve your messenger marketing strategy. This chatbot also provides you with tools for customer engagement, helping you generate leads, promote your brand, and bring more sales.

ManyChat's simple and easy-to-use UI ensures smooth integration with various programs. With its facilitated messenger marketing, you can significantly reduce the cost of additional customer service staff while ensuring a decent interactive experience for them.

Why Should You Use ManyChat?

Customers are the moving needle of any business, and since one of the key elements of customer retention is interaction, you want to make sure that area is always highly maintained.

In this regard, chatbots like ManyChat play a significant role in engagement, marketing, and selling. Even if you don’t have any prior coding knowledge, with this easily navigable platform and robust set of features, you can start creating your chatbots and deploy them.

While there are 1 million businesses using ManyChat as their integral part of business, that doesn’t mean you should too. Here are some top reasons you could consider ManyChat:

You can easily integrate it with Meta apps

ManyChat is popular for its seamless integrations with various social media platforms.

Since ManyChat is an authorized Meta Business Partner, it complies with all of Meta’s terms and policies. So, you can easily integrate your Facebook business page with a ManyChat account with just a few clicks. With this integration, you can use your social media presence to attract and engage more customers and drive conversions through your deployed chatbot.

Once the integration is done, include the chatbot’s link in the running social media ads and use the growth tools to encourage customers to engage with your bot.

That’s how easily you can incorporate chatbots into your marketing approach.

ManyChat doesn’t only offer message marketing for traditional social media platforms. Besides popular marketing channels like Facebook and Instagram, you get access to several other platforms, including WhatsApp, SMS, Telegram, and many more, to connect with your target audience.

Using ManyChat, you can create various engaging messages, including combined images and text, cards, and PDF-style attachments. This versatile platform thus allows you to provide your clients with tutorials, meaningful content, and actually secure leads.

Flexible pricing plans to choose from

Whether you have small or large operations, ManyChat offers various pricing options to fit your needs. If you’re on a budget or don’t want to start off with a paid plan, ManyChat also has a free tier where you can explore its basic features - pricing is further explored later in this review.

Interactive chatbots

ManyChat’s interactive chatbots are available 24/7, and deploying one allows you to tend to your customers even if you’re away/offline.

Here are some of the tasks they can handle for you:

The AI-driven bots are trained to pick up simple customer queries (FAQs) and address them with proper and prompt solutions.
Depending on the question type, the bots can easily pre-qualify leads and identify potential clients. This is to ensure they can prioritize leads based on their seriousness and value.
You can accept payments and optimize the checkout using direct messages or messenger.

Real-time live chat

Although chatbots are the norm and cost-efficient, ManyChat understands the importance of human help in solving intricate issues or complicated inquiries. The platform offers a live chat feature to offer personalized assistance.

When dealing with a difficult matter or problems it can’t solve, your chatbot can smoothly hand over the conversation to human agents. This way, you can ensure your customers feel heard and seen and that their problems are actually solved with utmost cooperation.

Since live chat is a direct human interaction, it’s way more efficient in providing insights than chatbots. However, you can take notes and optimize your canned responses over time using the repetitive issues that occur in live chat.

Simply put, AI, combined with human knowledge, can provide the maximum customer support.

The Best Features of ManyChat

As mentioned, ManyChat is particularly effective in enhancing customer interaction, regardless of your company's size. Since the features of this chatbot platform will be the main deciding factor, you might want to take a careful look at this section.

The key features of ManyChat include:

Friendly user Interface and user experience

ManyChat’s onboarding process is very simple for new users. It starts by asking a series of questions to understand the user’s business objectives and process preferences. Once you’re done with the Q&A, you can easily navigate your way around various features - thanks to its simply structured interface.

But there’s a catch. With too many features to explore, you might find it overwhelming as a beginner. So, it’s going to be a time-consuming process to get a hold of them all. Also, you can expect a pretty steep learning curve for the advanced features and customizations.

AI live chat with the help of NLP

With ManyChat, you get pre-built templates that you can use as your chatflow. However, to match your brand voice requirements, you must spend some time customizing the canned responses and giving them a natural or human touch.

Integrating AI with NLP (Natural language processing) increases its efficiency in understanding user inputs, which helps the bot send a more personalized and relevant response, leading to a higher customer engagement rate.

However, if you’re using the Free plan, you might not have as much editing flexibility as the other plans. The Free plan lacks advanced AI features, so while you may be able to edit existing canned responses and automation, it’s not possible to highly personalize the conversations.

Upgrade plans or integrate with third-party AI tools to enjoy the maximum benefits of advanced AI features with your desired customization level.

Boosting bot engagement with growth tools

With ManyChat, you get an extensive range of growth tools to increase traffic to your chatbots and encourage customer engagement. You need to understand where and how to use these tools for the best outcome, as a strategically sound implementation significantly increases customer conversion.

Here are a few of the most effective growth tools:

Messenger ref URLs help you create unique URLs that you can use to guide users directly to your chatbot, ensuring an effortless onboarding process.
You can embed a chat widget on your website to easily start a conversation with your audience.
To expand your reach and capabilities, integrate ManyChat with platforms using JSON.
Engage with your clients using the SMS widget to provide them with a convenient communication channel
You can also use chatbot-generated QR codes - which you can put on display in physical places or share online - to direct the audience to your chatbot.
Use overlay widgets on your website to display a chatbot overlay to attract customers and start conversations.
To ensure seamless integration, embed your chatbot to your website or across all your platforms.

Consider implementing these growth tools for effective chatbot engagement and improved user experience.

Lots of integrations

ManyChat’s integration allows you to connect several third-party tools to your chatbot. This ensures a simple workflow and improves your business processes.

If you’re on the free plan, you may have access to some integrations, but you must upgrade to a paid plan for advanced integrations, including SMS and email.

Some tools you can integrate with Manychat include:

HubSpot - CRM system
PayPal - Payment processor
Shopify - Ecommerce platform
MailChimp - Email marketing
Google Analytics - Analytics tool

In addition to these and popular integrations like Facebook, with Zapier, you get access to a much larger range of integrations. It’s an online automation tool that helps connect your chatbot to apps like Slack, Google Sheets, and other apps (more than thousands!).

Integrating specific apps according to your business requirements helps you ensure a more effective workflow and gives your customers a seamless experience.

Visitor tracking and analytics

ManyChat has a set of strong analytics features that help you accurately track your audience's behavior and chatbot’s performance.

Install ManyChat Pixel on your website to gather important insight into various key metrics. With the Pixel installed:

You can easily track the total revenue your chatbot generated
You can have an accurate analysis of your customer’s average purchase value processed by chatbots
You can also track users who abandoned carts because of a certain product
Monitor your chatbot-generated sales
Keep tabs on the visitors browsing important pages on your site

With all these intricate insights put to use, you can optimize your chatbot strategies to scale your conversion and measure their impact on your chatbot’s performance.

Pre-built templates

ManyChat carries a wide range of pre-built templates for various businesses. This is highly convenient and time-efficient if you don’t have any prior experience with automated workflows.

These templates can be used to create your chatbot. They are ready-to-use and pre-designed to cover various use cases, including marketing campaigns, lead generation, and customer support. So, if you’re looking for effortless yet effective automation, pre-built templates are a great starting point.

Omni-Channel Support

As you can integrate the chatbot across various platforms (Facebook Messenger, Instagram, Whatsapp, SMS, Email, and others), you can easily track your user’s active platforms. Use the insight to connect with them more on whichever platform they prefer to use.

Extensive customer care support channels

The Free plan has certain limitations regarding customer support. You can only access help through emails. However, if you’re on the Pro plan, you’ll have multiple support channels available.

If you’re just stuck on something basic, like a “How to” or troubleshooting, you can find most solutions in the help documentation. (It appears at the top after tapping the help tab.)

If you go a little downward, there’s a ticket-submitting option for a more customized solution. With the pro pan, you can submit tickets any time you want! (24/7)

At the bottom, you’ll see the option to join a ManyChat community and interact with others, exchanging problems and solutions on the forum.

How to Design Chat Flows With ManyChat

Whether you’re a newbie or a professional, ManyChat’s simple interface helps you effortlessly design conversational flows.

Depending on your requirements, you have two types of chatflow builder:

Basic builder

This flow is the most beginner-friendly, with very plain flows and limited editing capabilities. If you don’t want anything advanced, go for Basic Builder.

Flow Builder

If your business often receives diverse responses that lead to a complex flow, you might want to consider Flow Builder. With extensive editing capabilities and tools, you can easily personalize nuanced conversations.

Your Flow Builder is the central hub for all your ManyChat activities, as you get a comprehensive visual representation of how it operates. The chatbot’s logic transparency helps you improve the structure and build a highly responsive flow to properly reply to user prompts and queries/messages on various platforms.

However, unless you’re used to the Flow Builder’s components, the complex setup and features might initially confuse you.

Another point to keep in mind: Although ManyChat is mobile-friendly, creating demanding workflows and managing integrations is more difficult to do on a screen that small. So, for maximum flexibility, it’s better to use a laptop or a desktop.

Various other messaging options

ManyChat provides you with extensive messaging options so you can create informative and engaging customer interactions. Besides the traditional text and picture messages, you can also try using the following features:

Cards: You can be creative and combine text and images to send catchy and informative messages.
Galleries: You can collect your creative cards and send several of them in one message to give your customers a well-rounded experience.
File attachments: Attaching PDF or other documents to your messages helps you generate leads more efficiently and facilitates the onboarding process.
Broadcasts: You can personalize your brand’s messages and send them in mass to your contacts across various platforms, including Instagram, Facebook, etc. You can also use this feature to send feedback messages, such as after any interaction or purchase, sending a message using ManyChat for Facebook review.

Several other messaging options are available on ManyChat, so choose the one that best aligns with your brand voice.

Creating a Chatbot with ManyChat for Facebook and Instagram (Basic Tutorial)

If you have decided to go with ManyChat, here’s how you can create your chatbot and get started:

As mentioned before, the first step is to sign up and connect with your social media account. Whether it’s Instagram, Facebook Messenger, WhatsApp, or Telegram, you must connect and authenticate these accounts before you can get started.

From there, you’ll find “Automation” on the left of your dashboard. You can either select and work with an old flow or create a new one.

If you want to create a new flow, select +New Flow. Clicking that will open a list of pre-built templates that you can use to manage various tasks.

While pre-designed templates are quite handy and time-savvy, if you have something very specific in mind, you can always choose “Start From Scratch” (top right corner).

Once you have selected a template, you can add triggers, actions, and responses to your flow.

If you have a paid plan, ManyChats AI can help you improve the conversation and personalize the messages/responses (more on that later).
Finally, you can publish your chatbot. However, it’s always a good idea to preview and test the functions to check for defects.

If you’re just starting out with chatbots, you might want to keep things simple to give yourself space to learn. Meanwhile, keep playing around with advanced features to familiarize yourself with them and understand their complexities.

Make sure to run regular maintenance on your chatbot and address any surfacing problems or bugs.

Automating Instagram Messages With ManyChat

Whether you’re a marketer or an influencer, ManyChat’s Instagram automation provides you with robust tools to increase your campaign’s efficiency. Automating your conversations helps you save time and ensure prompt interaction with customers - without missing anyone.

The automation works with all IG platforms, including Feed, Story (reactions, replies, mentions), Reels, Live, DMs, and Direct Ads.

You can automate your conversation flows to align with your brand’s voice and requirements. In case you’re away, you can also set up some FAQs to help your clients.

Since the automation works with comments, too, you can easily turn your comment into an interactive opportunity. The same goes for Story mentions - set automated replies for every IG story mention and let your clients feel seen and heard!

While running IG ads, automation can help you generate leads easily and drive more potential leads to your chatbot. You can also go for pre-built buttons to initiate conversations with new clients.

You can incorporate the insights collected from ManyChat CRM and customized automated messages or interactions to improve your marketing and establish a more personal relationship with your client base.

Using ManyChat's Facebook Comments Growth Tool

If Facebook is more your forte, you can use ManyChat’s comment tool to target your clients on a larger scale and increase engagement. With a strategic approach, you can encourage your Facebook commenters to become messenger subscribers and, from there, let the chatbot’s automated workflow convert them into potential clients.

But how does it work?

If a user comments on any of your Facebook posts, videos, pictures, or live streams, the Comments 2.0 Growth tool automatically replies to them through Messenger. Regardless of the type of your post (published, scheduled, or promotable), this feature helps reduce manual supervision and saves you time.

You can also set up the tool to send public replies right under the comment or personalized responses if the commenter uses a certain keyword. You can also include keywords to which the bots won’t respond to.

However, if yours is a large operation, the downside is that the tool can only process 20 comments/minute.

How Easy is it to Use ManyChat?

ManyChat’s interface is pretty simple. It is segmented into several sections with tabs, as you can see here.

Each tab provides valuable resources for improving your chatbot or your marketing approach.

The “Home” tab gives you a general idea about your chatbot and how to get started. The “Contact” tab immediately next to it shares an overview of everyone that your bot interacted with.
Under “Growth Tools,” you’ll find several growth tools like broadcasts, sponsored Facebook messages, auto-reply to Instagram comments, etc., for various platforms.
“Automation” is the home of your chat flows. You can create, manage, and edit them from here whenever you want.
The “Live Chat” tab displays a conversation that has been transferred from a chatbot to a live agent.
The “Broadcasting” tab is for sending mass messages to contacts to update them about a promotion or important change.
The regular settings tab is at the end, where you can adjust the settings of your ManyChat account and chatbot.

But how can you create a chatbot? Although we have discussed this step in detail later, here’s a simplified explanation:

To build your chatbot, start by signing up and connecting your ManyChat account to your preferred platform.
Once that’s set, use ManyChat’s flow builder to create your chatbot’s automated conversation. The best way to do this is to use the drag-and-drop feature. Automation in ManyChats is comprised of several triggers and blocks. If you aren’t aware, triggers actually work as conversation-starting events. For example, your bot automatically messages to someone reacting to a post on Facebook or commenting a certain keyword on the posts.

Blocks are the next course of action after the automation is triggered. There are various types of blocks available for you to choose from.

A specific message depending on which platform the automation was triggered
-Add a customized condition incorporating a “if-then” logic
If the situation is unique, perform certain actions while the automation is still on, like updating new value fields or transitioning the chat to a live agent
“Randomizer” to assign people randomly to your automation. This is also used for A/B testing.

ManyChat Pricing: How Much Does it Cost?

You have 3 different ManyChat pricing plans to choose from - Free, Pro, and Premium. Depending on your budget and business size, let’s see which one suits your needs the most.

Free plan

With ManyChat’s Free plan, you get access to various essential features for free. You can interact with around 1000 contacts. The zero cost and up to 1000 contact engagements make it a decent pick for small businesses looking to create their chatbots.

Although you can connect with audiences across various platforms using the Free plan, you don’t get access to advanced features. You can use the Basic Flow Builder and Basic Growth Tools to explore whether it matches your requirements. You can also segment your contacts (10 tags).

The downside is that you don’t get SMS and Email channel access.

Pro plan

Starting from $15/month for 500 contacts, you can get yourself a Pro plan with numerous advanced features, and you will get a 7-day free trial as well. This plan gives you the flexibility to scale up to $8,835 for 2,000,001+ contacts. If you own a fairly large enterprise, the Pro Plan might just be the sweet option for you.

You get everything in the Free plan and more. Let’s take a look at the Pro Plan’s feature list:

Multi-channel access (Instagram DMs, WhatsApp, Facebook Messenger, SMS, and Email)
With unlimited Growth Tools and Keywords, you can easily expand your customer reach
High integration possibilities with existing tools
Unlimited contact engagement and you can adjust your pricing based on your contacts
With unlimited tags, advanced segments, and custom fields, you can build advanced campaigns
You get ManyChats Analytics & Insights tools to maximize the bot's performance
24/7 email support
Entirely your branding with no ManyChat’s promotion

Elite plan

If your business is large but also comes with a certain budget and requirements, you might want to consider the Elite plan (also known as the Custom plan) for custom pricing.

So, what features are included in this plan? Everything in the Pro Plan and more! Here’s the remaining list:

Our experts help you and your team for a successful and smooth onboarding process
You receive well-planned and actionable recommendations from your CSM
Your technical queries are prioritized
You get a fully guided experience to achieve your marketing goals
You can explore and use automation created by professionals

Pro tip: You can also calculate your customized pricing on their website.

Right below the calculator, you will find Pro pricing tiers, which show a list of customized monthly pricing, starting from 500 to 2000001+ contacts.

What is ManyChat AI Add-on and How Do You Add One?

With the soaring competition, businesses today must deliver exceptional customer experiences to keep customers hooked. That’s why ManyChat introduced the AI Add-ons you can include in your chatbots. You can get these AI features in your Pro plans for an additional $29/month.

What are the main features?

Let’s check out the robust AI features that can accelerate your marketing and automation speed:

AI Step: The AI step allows you to use natural language to create your AI Lead generation assistant. You can set the AI to take care of your conversation step-by-step. For example, if the AI should gather the user's information, how to fill up the fields with information, and if you input a little detail about your business, it can naturally include that in the conversation.
AI Intention Recognition: While regular triggers can reply to certain keywords, AI intent is a step ahead in this regard. Besides replying to the client, it also understands and considers user intention.

For example, if a user asks a question that aligns with the intent, the bot can proactively reply. This feature is quite time-efficient, as you don’t have to include all the relevant keywords manually; rather, you can just enter the intent, and the AI does the rest.

Flow Builder Assistant: With ManyChat’s AI Flow Builder Assistant, you can get a customized Flow suggestion based on your business requirements. You just answer some questions, and ManyChat’s AI assistant picks up the angle and creates an automated flow for you.
Text improver: ManyChat provides an AI Text Improver feature that you can use to bring more clarity and improved tone in messaging that perfectly matches your brand’s voice. To make the most use of it, you can simply input a certain text that the AI can tweak and rewrite for various purposes, change tonal voice, or even translate it to a different language to target a broader audience.

How to add ManyChat AI add-on

If you want to enhance your chatbot’s performance and marketing approach with more AI involvement, it’s time to add the ManyChat AI add-on to your account. To do this, you need to follow three steps:

Go to your ManyChat dashboard and open your “Billing” tab.
Select the “ManyChat AI” available for $29/month.
Select “Activate” and make the payment.

That’s it! You can start enjoying various top-notch AI features that help your marketing improve holistically.

Is ManyChat Worth It?

Whether you have a small, medium, or large operation, it’s still equally important to know beforehand what you’re in for when choosing a chatbot platform, as your client satisfaction depends big time on this.

Pros

With its extensive feature set and simply structured interface, ManyChat offers sufficient solutions for automating conversations, engaging with customers, and driving results.

Here are some of the key benefits of using ManyChat:

You can create customized conversation flows to help guide users to take different actions and provide them with a unique and personalized experience
With custom fields and unlimited tags, you can easily organize your contacts - even if they’re over thousands - and send everyone relevant and personalized responses
Collect customer data and infuse them into messages to create highly personalized texts
With multi-channel access, you can reach clients on various platforms, including Facebook, Instagram, WhatsApp, Telegram, and SMS.
With plenty of Growth Tools available, such as QR codes and Messenger Ref URLs, you can easily scale and increase customer engagement
Flows are pretty flexible to change, and you can edit them as your business requirement changes/updates
With advanced AI features like AI step, assistant flow builder, and AI intent recognition, your marketing strategy can be very cost and time-effective.
Since it’s a mobile-first design, you can use the preview feature to ensure the whole chatbot system is mobile-friendly

Cons

While ManyChat offers a robust set of features, you might want to consider its limitations, too, to make an informed decision.

Here are some potential drawbacks to keep in mind:

You might find working your way around the flow a bit overwhelming. Because moving between different sections and editing isn’t quite easy to catch initially.
Although the Free plan seems good enough for creating chatbots, some significant features, like “Notify Admin,” are missing. So, if you want a full-fledged chatbot but don’t want to stay stuck with limited functionality, you have to pay for the upgraded plans.
ManyChat’s capacity to translate languages is extremely limited, meaning you’re going to miss out on a broad range of clients. To avoid that and solve the language barrier, you must go the extra mile to add third-party integrations.
ManyChat prioritizes mobile interface more. So, people browsing through a desktop might find it difficult to have proper accessibility and bounce due to poor user experience.

Although ManyChat is a powerful tool for many businesses, you must weigh these potential drawbacks against your specific needs and requirements. If you're a small or mid-sized business and don't require advanced features, ManyChat could be a good option.

However, for larger businesses with more complex needs, it may be worth exploring alternative platforms that offer a wider range of functionalities like Whop.

ManyChat user reviews

If you’re still a little skeptical, let’s see what other users have to say about the platform. Here's a positive review of ManyChat:

Sarah Gavilla: “I’ve been using ManyChat for around 3 years, and it has been a GAME CHANGER in helping me hit my goals on Instagram! I always hated that my audience had to scroll through my giant LinkTree to find what they were looking for. But when I found ManyChat, that issue disappeared. I can easily set up an automation, tell my followers to comment a keyword, and VIOLA, they get the exact link they’re asking for, right in their inbox! (Which helps boost my engagement and conversions - WIN WIN!) If you’re on the fence, you should definitely give it a try. There’s a reason why SO many of the biggest creators use ManyChat!”

And here is a negative review:

Ricardo Macari: “I strongly advise against using ManyChat.

Their business model pushes you to constantly buy more room for contacts and add-ons. The desktop version is poorly designed, and you can't block unwanted contacts, leaving you vulnerable to unwanted interactions. Additionally, they restrict editing many contact fields, a feature that other companies typically offer. For instance, you can't directly add WhatsApp user information; it must come through automation. If a user provides incorrect information, you're stuck with it and unable to make corrections.

Support is unhelpful and often suggests requesting new features rather than providing immediate solutions. Avoid this company; they are unreliable and untrustworthy.”

As you can see, there are mixed ManyChat review on TrustPilot. So for more realistic experience-related reviews, besides TrustPilot, you can also check ManyChat review Reddit threads.

Top 3 ManyChat Alternatives

Since ManyChat isn’t a comprehensive platform, you might want to consider some of the more efficient alternatives. While there are many chat software to choose from, you need to make sure you’re investing in one that’s profitable for your business.

Here are some of alternatives you can keep on your list.

1. Chatfuel

Chatfuel is a chatbot-creating platform, mainly for Facebook and Instagram. Besides automating conversations, you also get features like ecommerce integrations, AI, and analytics. Due to its simple navigation, you don’t need to be a pro coder to build a bot on this platform. Chatfuel’s plans start at $14.39 per month.

2. Customers.ai (previously MobileMonkey)

Compared to ManyChat, Customers.ai provides far more advanced integrations with various online systems and several marketing tools. You can also create and deploy chatbots for your marketing campaigns on different platforms ( WhatsApp, Facebook Messenger, SMS, and others).

This lead-generating platform offers a free plan for about 250 contacts, and you also get unlimited ad accounts and free pages. While ManyChat doesn’t allow Facebook ads and is only limited to one page.

You can build funnels into your chatbot flows with customizable opt-ins. Adding them to the messenger bot using the drag-and-drop feature is also quite simple. For Facebook Messenger chatbots, you can send broadcasts depending on your user’s preferences, location, opt-ins, or purchases.

There’s more: Customers.ai also offers live chat, an exportable dashboard, detailed performance analytics, and many more. This platform is great for websites with website channel access, website widgets, webhooks, and others.

3. Intercom

Intercom is a great combination of CRM and messaging tools for your business. It allows you to optimize your conversations with customers, potential leads, and users on various platforms, such as websites, email, social media, or mobile apps.

With Intercom’s effective personalized messages, attaining leads is effortless. You can also use other features to track customer behavior and manage customer communication with tools. The platform has a strong integration capacity, integrating with apps, including Facebook, Salesforce, Slack, Twitter, and Zendesk.

With Intercom, you gain full transparency into your product user’s behavior, making it relatively easier to personalize your marketing strategy using more targeted in-app messages or emails. To make it more convenient for you and your team, Intercom stores customer data in a searchable profile for each client.

Whether you want to automate workflow, send in-app messages and behavioral emails, convert leads, or make an announcement, Intercom allows it all.

Despite the free plan's decent features, you can’t do everything with it, so you’ll eventually have to upgrade. But the paid plan will bleed your wallet. With every advanced feature, the cost keeps piling up.

Unless you already have an established business, it’s better to avoid platforms with such high pricing. Whop is a perfect option in this regard, as you don’t even have to make any upfront payment.

Find Marketing Advice and More on Whop

While AI chatbots are an amazing addition to your marketing strategy for scooping potential leads and converting them into sales, there are not the only marketing solution you need to consider.

From SEO to webinars, newsletters to social media campaigns, you need to use a wide range of marketing techniques to help your business reach new customers. Knowing where to start can be overwhelming - thankfully, Whop is here to help.

Whop is an all-in-one platform where anyone can monetize their skillset in the form of online communities, courses, ebooks, tools, software and more. With everything from courses that teach copywriting skills to email automation software, you can learn everything you need to know about marketing on Whop.

Explore Whop

FAQs

Is ManyChat free?

Yes, ManyChat offers a free plan with a handful of basic features, including access to about 1000 contacts. For advanced features, they offer two paid plans - Pro and Elite.

Is ManyChat legit?

Yes, ManyChat is legitimate, considering it’s Meta's official partner. It’s also one of the biggest and most popular chatbot platforms, with 100,000+ Instagram accounts.

Is it safe to use ManyChat?

Since ManyChat is compliant with multiple global security standards, like SOC 2 Type II, Cloud Security Alliance, and ISO/IEC 27001, it is regarded as safe. Plus, as Meta's official business partner, ManyChat also complies with the California Privacy Act and GDPR.

What are some of the top disadvantages of ManyChat?

One of ManyChat’s major limitations is its inadequate language translation. Users often need to use third-party integration to deal with this issue. Sometimes, the problem becomes so critical that users often consider switching to a platform designed to create a multilingual chatbot.

What AI features does ManyChat offer?

ManyChat has a decent arrangement of AI features, including AI step, AI intent recognition, AI Flow Builder Assistant, and AI text improver. All of them combined to provide a seamless experience for you, ensuring a proactive conversation flow and marketing strategy. The same experience goes for the customer, with more intent-optimized responses and increased engagement.

What are growth tools in ManyChat?

ManyChats Growth tools are traffic and engagement boosting tools like customer chat widgets, Messenger ref URLs, Overlay widgets, QR codes, and embeddable widgets.

Is ManyChat officially approved by Instagram?

Yes, since ManyChat is Meta’s official business partner, it practically makes the platform compliant with both Facebook and Instagram’s standards and guidelines.

Is a phone number mandatory for using ManyChat for WhatsApp?

Yes. To use your ManyChat account for WhatsApp, you need a unique phone number and verification of it. You can either get a new number entirely dedicated to your business or use your existing personal number.

Does ManyChat offer SMS messaging?

Yes, ManyChat has an SMS feature available, but only in paid plans. Once you upgrade to the Pro or Elite plan, you can start sending bulk messages to every contact who opted in for SMS reception. Use this feature to outreach to clients, promote various offers, or send important updates to them.

How can I get support from ManyChat?

ManyChat’s support options vary according to your subscribed plan, which is a bit of a letdown and unfair. The free plan has limited customer support and is only available via email. To have access to complete and all-time help, including live chat and 24/7 ticket support, you need to upgrade your plan. Besides these, there’s a community forum and help documentation available, too.