Recurly is a subscription management platform with a total of 55 million+ subscribers. It helps businesses like yours in getting, managing, and keeping subscribers.
Key takeaways
- Recurly is an enterprise-grade subscription platform offering payment orchestration, churn management, analytics, and AI tools for large subscriber bases.
- Recurly's custom pricing requires a $1 million minimum Total Payment Volume, making it suitable for mid-market and enterprise businesses rather than startups.
- Smaller businesses seeking simpler, more affordable subscription management should consider alternatives like Whop instead of Recurly's complex feature set.
Recurly is a subscription management platform that businesses use to handle recurring payments, payment processing, subscriber management, and more. It powers over 100 million active subscribers and processes more than $15 billion in annual payment volume.
Today, we're taking a deep dive into Recurly. Does it really live up to the hype, or are you better off using something else?
We'll run through how the platform works, its core features and pricing, and even introduce you to some alternatives.
Recurly review: Is the subscription management platform worth it?
Recurly can be worth it if your business is handling a subscriber base and needs features like multi-currency billing, analytics, and customer management systems.
With more than 100 million active subscribers and $15+ billion in annual payment volume, Recurly has established itself as a game-changing subscription management platform.
The company has expanded well beyond core billing in recent years, launching AI-powered tools (Recurly Compass), a native Shopify subscriptions product (Recurly Commerce), and a lifecycle engagement product (Recurly Engage).
Recurly's clients emphasize its status: Paramount, Twitch, Sling TV, FabFitFun, Lucid Software, Sprout Social, The Washington Post, and more all use the platform to manage subscriptions.
Let's take a look at some of the main features of Recurly.
Recurly's features
Recurly offers a suite of tools and features designed to help you attract and retain subscribers. Using the platform, you can customize your offering to subscribers.
The main features are:
Pricing, plans and promotions
This allows you to define your customer plans, set the pricing, and tailor your promotions. You can introduce a free trial, add tiered subscription plans, and set the parameters for your promotions.
Further functionality allows you to add value, such as by offering additional paid-for products and services to ramp up your revenue.
Subscriber management
This set of features covers onboarding new subscribers and giving your customers control over their subscription, such as the ability to change plans.
In addition, Recurly lets you tailor emails to customers, so you can – for example – communicate a new offer. Here, you can also see subscribers' billing details and (if relevant) shipping info.
Payment orchestration
One of the most important functions is enabling and orchestrating payments through several processors and gateways to maximise successful payments. The platform supports 30+ payment gateways, 12+ payment methods, and 140+ currencies.
Some of the most popular gateways and payment methods include:
- Adyen
- Authorize.net
- Amazon Pay
- Apple Pay
- CardConnect
- GoCardless
- PayPal (including PayPal Business and credit cards)
- Stripe
- Venmo
- Worldpay
Set your preferred payment options to give your customers plenty of ways to give you money. Alternatively, you can limit the options you don't want to offer or add country-specific payment types (such as BACS for UK customers and BECS for those in Australia).
Recurring billing
Some of the features in this area are more relevant to ecommerce customers who need to add shipping fees. If you need to send out customer invoices, you can set your preferences in this section.
It also offers a level of subscription flexibility. This includes – for example – giving people the option of an annual subscription which is billed quarterly.
Want effortless subscription billing? Set up recurring payments for your SaaS in 15 minutes with Whop.
Churn management
Recurly offers a range of tools designed to limit voluntary and involuntary churn.
The measures to tackle involuntary churn include such features as automated updating of payment details, AI-powered intelligent retry logic, and enabling dunning campaigns.
You can manage voluntary churn with Recurly by offering options to pause subscriptions. This can give people a break from payments for a month or two, and Recurly reports a 337% year-over-year increase in "pause before cancel" usage in its 2026 State of Subscriptions report.
Other options include enabling discounts and promos to entice people to stay. You can also give them the ability to downgrade their subscription to a lower tier.
Recurly gives businesses insights into the reasons why a customer has chosen to leave. This can help you learn if your prices are too high or your content is not seen as value for money.
Hosted pages
With this feature, you can set options for customer checkout and payment. As well as giving your subscribers an easy and streamlined process, this gives you control over the look and branding of the pages.
You can also tailor the checkout to certain territories and regions, such as offering country-specific payment options.
Revenue recognition
This feature helps you as a business owner to comply with the applicable revenue reporting requirements under different countries' tax and accounting rules. Recurly RevRec automates ASC-606 and IFRS-15 compliance.
The service is available as an add-on product to a Recurly plan – there's more on this in the pricing section below.
Reporting and analytics
Another critical set of tools covers the data generated by your subscribers and subscription plans.
The Recurly Analytics suite (now enhanced with Recurly Compass, the platform's AI assistant), gives you a vast range of data and metrics to wade through.
You can compare your performance against your competitors, manage MRR (monthly recurring revenue) calculations, and drill down into your subscriber and payments data. With Compass, you can also use natural-language chat to surface insights, spot fraud or decline spikes, and generate API snippets to customize your subscriptions.
How do you manage subscribers using Recurly?
Once you’ve signed in, access to Recurly’s features is through the dashboard. From here, you can set your preferred options and create your subscriber plans.
Some of the features and options are limited for business owners on the lowest plan (more on this in the pricing section below).
Here’s what the regular Recurly dashboard looks like:
Recurly Analytics has its own separate dashboard:
How much does Recurly cost? Recurly pricing
Recurly no longer publishes fixed monthly tiers on its website. Instead, the platform now uses a custom, contract-based pricing model – you pay a single rate based on your Total Payment Volume (TPV) and contract length, with a $1 million minimum TPV required to access the Subscriptions plan.
This makes Recurly firmly aimed at mid-market and enterprise subscription businesses rather than early-stage startups. To get a quote, you'll need to book a demo and talk to Recurly's sales team.
Recurly advantages & disadvantages summarized
We’ve covered a lot, so here is a quick summary of the pros and cons of Recurly:
| Pros | Cons |
| Lots of features and customization options | Too many features for many users |
| Three-month free trial | High monthly costs after the free trial |
| Multiple customer payment options | TPV and other fees applicable |
| Option to move up to midsize/enterprise plans | Complex to navigate |
| Add-on features available | Overwhelming level of detail for some users |
| Granular data and analytics | |
| Manage high numbers of subscribers |
Who is Recurly best for?
Having looked at all its features and pricing model, Recurly is best for online businesses with a sizeable subscriber base.
Not only is the monthly cost steep (after the free trial period), but the wealth of features might be too much for people who want to scale an online business and reap the rewards.
It’s a bit like paying higher rent to live in a building with loads of amenities you never use.
Look at Recurly’s list of customers and you’ll see that it works with lots of multinationals. This is a great advertisement for its service. However, if you want an easy, less complex way to get up and running, this platform may not be your best choice.
How can a subscription management platform help you?
Subscription management platforms help you to retain your customers, while taking over some of the day-to-day admin related to running your business, such as:
Payment acceptance
This is probably the most important function these platforms serve. Once you’ve attracted a valuable subscriber, you want to be able to accept payments reliably, accurately and securely.
Subscription management platforms handle different currencies, payment options, tiered payments, promotional pricing and more for the benefit of you and your customers.
Next read: What is a payment processor and how does it work?
Subscription plans
The platforms support the creation of different paid and free plans, so you can give your subscribers a variety of sign-up options. The management includes letting people switch up or down plans, adding trials, and running other promotions.
You can also add a free option to show off your content to encourage people to sign up for a paid plan.
Analytics
Another essential feature is the ability to easily access your subscriber and payment data so that you can track your progress. It also means you can compare the different promotions you run and subscriber plans you offer to find out which gains the most traction. This all helps you to boost your subscriber value.
Subscription management platforms’ offerings vary, but the aim is the same – to help you maximize your profits while minimizing the hassle.
Next read: How to use ecommerce analytics to boost your sales
Why you should start a subscription-based business
What do you want from your online business? If the answer is regular, recurring income with unlimited growth potential, then you need to build a subscriber base.
And with the global subscriber economy expected to reach $1.5tn in 2025, isn't it time you took your share?
Under a subscription model, people sign up and pay (usually) each month for your products or services. This might be extra podcast episodes, articles, ebooks or anything that adds value.
Online businesses might offer a mix of free and paid content – known as the freemium model – or put all their stuff behind a paywall.
Other options include free trials or offering memberships, which are similar to subscriptions but might have more of a community vibe.
The two most important things you need to think about when building a subscriber base are:
1. Number of paying sign-ups: To have a viable business, you need to have a high number of people willing to pay for your content. This means building a large audience, as only a proportion of your free or freemium users will be converted to paying subscribers.
2. Churn rate: This is a measure of the number of people who cancel their subscriptions compared to new sign-ups. All membership and subscriber-based businesses experience an unavoidable churn.
There are two types of churn rate:
- Voluntary churn: Customers who unintentionally stop paying due to such factors as expired credit cards.
- Involuntary churn: Customers who decide to cancel their subscription and stop payment.
The key is minimizing loss by giving subscribers reasons to stick around and make it easy for them to keep their subscriptions active.
Sell more SaaS subscriptions with Whop
Ready to start making real $$ with a subscription-based online business? Sign up for Whop.
It doesn't matter if you’re just getting started or looking for an exciting new recurring revenue stream; our subscription management tools take away the hassle.
Sell recurring access to anything, from digital products and Whop apps to SaaS, courses, livestreams, sports picks, and everything in between.
With Whop Payments, you'll pay transaction fees as low as 2.7% and be able to take payments from credit cards, crypto, and more.
"You can now get paid out in Bitcoin or Stablecoin and basically every single country in the world."
- Steven Schwartz, Whop CEO
Start building your subscriptions with Whop and sell, stack, and scale with ease.
